/* Acenta paneli — Destek taleplerim. Temel kart/liste sınıfları admin-taleplerim.css'ten gelir. */
.requests-new{border:0;cursor:pointer}
.support-summary{grid-template-columns:repeat(4,1fr)}
.summary-icon.unread{background:#fff0e5;color:#d95d19}
.support-tools{display:flex;align-items:center;gap:10px}
.support-search{position:relative;margin:0}
.support-search i{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:#8a94a6;font-size:.8rem}
.support-search input{width:240px;height:38px;padding:0 12px 0 31px;border:1px solid #e1e7ef;border-radius:11px;background:#fff;font-size:.78rem;color:#202b3e;outline:0}
.support-search input:focus{border-color:#f0b48c;box-shadow:0 0 0 3px rgba(244,123,32,.12)}

/* Liste kartı */
.support-card .request-card-summary{grid-template-columns:42px minmax(0,1fr) auto}
.support-icon{width:40px;height:40px;display:grid;place-items:center;border-radius:12px;background:#f3f6fa;color:#4a5872;font-size:1rem}
.support-card.has-new-reply .support-icon{background:#fff0e5;color:#d95d19}
.support-card.is-closed{opacity:.82}

/* Durum tonları — CLAUDE.md tablosu (müşterinin gözünden) */
.support-status{display:inline-flex;align-items:center;gap:6px;padding:5px 9px;border-radius:999px;font-size:.66rem;font-weight:800;white-space:nowrap}
.support-status.is-success{color:#187d45;background:#eaf8ef}
.support-status.is-warning{color:#946200;background:#fff5dc}
.support-status.is-danger{color:#c0392b;background:#fdecea}
.support-status.is-info{color:#4a68c7;background:#edf2ff}
.support-status.is-muted{color:#6b7486;background:#f1f3f6}

/* Yazışma */
.support-detail{padding:0 20px 20px 74px;background:linear-gradient(180deg,#fff,#fbfcfe)}
.support-thread{display:flex;flex-direction:column;gap:10px;padding-top:16px;border-top:1px solid #edf0f5}
.support-msg{max-width:84%;padding:11px 14px;border-radius:14px;font-size:.8rem;line-height:1.6;color:#3b4659;overflow-wrap:anywhere}
.support-msg.is-musteri{align-self:flex-end;background:#f3f6fa;white-space:pre-wrap}
.support-msg.is-destek{align-self:flex-start;border:1px solid #f3d3bf;background:#fff7f1}
.support-msg.is-destek p:last-child{margin-bottom:0}
.support-msg.is-destek a{color:#d75b19}
.support-msg.is-sistem{align-self:center;max-width:100%;padding:2px 6px;background:none;color:#94a0b2;font-size:.7rem}
.support-msg-meta{display:block;margin-top:5px;color:#8a94a5;font-size:.65rem;white-space:normal}
.support-msg.is-destek .support-msg-meta{color:#b0743f}
.support-meta-row{display:flex;flex-wrap:wrap;gap:6px 14px;margin:12px 0 0;color:#7b8798;font-size:.7rem}
.support-meta-row span{display:inline-flex;align-items:center;gap:5px}
.support-reply{margin-top:14px;padding:13px;border:1px solid #e5eaf2;border-radius:14px;background:#fff}
.support-reply textarea{width:100%;min-height:90px;padding:10px 12px;border:1px solid #e1e7ef;border-radius:11px;font-size:.8rem;resize:vertical;outline:0}
.support-reply textarea:focus{border-color:#f0b48c;box-shadow:0 0 0 3px rgba(244,123,32,.12)}
.support-reply-foot{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:9px;flex-wrap:wrap}
.support-reply-foot small{color:#8a94a6;font-size:.68rem}
.support-actions{display:flex;gap:8px;flex-wrap:wrap}
.support-btn{display:inline-flex;align-items:center;gap:7px;min-height:36px;padding:0 15px;border-radius:10px;border:1px solid transparent;font-size:.75rem;font-weight:800;cursor:pointer}
.support-btn.is-primary{background:linear-gradient(135deg,#d94e08,#ff762b);color:#fff;box-shadow:0 8px 18px rgba(218,78,8,.16)}
.support-btn.is-ghost{background:#fff;border-color:#dfe5ed;color:#4c596e}
.support-btn:disabled{opacity:.65;cursor:default}
.support-closed-note{margin-top:12px;padding:11px 13px;border:1px dashed #d9dee7;border-radius:12px;color:#6b7486;font-size:.74rem}

/* Ekler */
.support-att{display:flex;flex-wrap:wrap;gap:6px;margin-top:7px;white-space:normal}
.support-att a{display:inline-flex;align-items:center;gap:5px;max-width:220px;padding:3px 9px;border:1px solid #e1e7ef;border-radius:999px;background:#fff;color:#4c596e;font-size:.68rem;font-weight:700;text-decoration:none}
.support-att a span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.support-att a:hover{border-color:#f0b48c;color:#d75b19}
.support-file{display:flex;align-items:center;gap:7px;margin:8px 0 0;color:#6f7b8f;font-size:.7rem;cursor:pointer}
.support-file input{max-width:230px;font-size:.7rem}
.support-file span{color:#98a2b3}

/* Yeni talep modalı */
.support-modal .modal-content{border:0;border-radius:20px;box-shadow:0 24px 60px rgba(15,23,42,.18)}
.support-modal .modal-header{align-items:flex-start;padding:20px 22px 12px;border-bottom:1px solid #eef1f6}
.support-modal .modal-title{margin:0;color:#172033;font-size:1.15rem;font-weight:800}
.support-modal .modal-subtitle{margin:4px 0 0;color:#6f7b8f;font-size:.78rem}
.support-modal .modal-body{padding:18px 22px}
.support-modal .modal-footer{padding:12px 22px 18px;border-top:1px solid #eef1f6;gap:8px}
.support-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:13px 14px}
.support-field{display:flex;flex-direction:column;gap:5px;margin:0;position:relative}
.support-field-wide{grid-column:1 / -1}
.support-field>span{color:#4c596e;font-size:.72rem;font-weight:800}
.support-field>span em{color:#98a2b3;font-style:normal;font-weight:600}
.support-field input,.support-field select,.support-field textarea{width:100%;min-height:40px;padding:8px 12px;border:1px solid #e1e7ef;border-radius:11px;background:#fff;color:#202b3e;font-size:.82rem;outline:0}
.support-field textarea{resize:vertical}
.support-field input:focus,.support-field select:focus,.support-field textarea:focus{border-color:#f0b48c;box-shadow:0 0 0 3px rgba(244,123,32,.12)}
.support-count{align-self:flex-end;color:#98a2b3;font-size:.66rem}
.support-modal .request-primary-btn,.support-modal .request-secondary-btn{display:inline-flex;align-items:center;gap:7px;min-height:40px;padding:0 18px;border-radius:11px;font-size:.78rem;font-weight:800;cursor:pointer}
.support-modal .request-primary-btn{border:0;background:linear-gradient(135deg,#d94e08,#ff762b);color:#fff}
.support-modal .request-secondary-btn{border:1px solid #dfe5ed;background:#fff;color:#4c596e}
.support-modal .request-primary-btn:disabled{opacity:.7}

@media(max-width:900px){.support-summary{grid-template-columns:1fr 1fr}}
@media(max-width:760px){
  .support-summary{grid-template-columns:1fr 1fr}
  .support-tools{flex-direction:column;align-items:stretch}
  .support-search input{width:100%}
  .support-card .request-card-summary{grid-template-columns:34px minmax(0,1fr)}
  .support-icon{width:34px;height:34px;font-size:.85rem}
  .support-detail{padding:0 14px 14px}
  .support-msg{max-width:94%}
  .support-form-grid{grid-template-columns:1fr}
}